Orders will be shipped within 2~3 business days after completion.
We are closed on Saturdays, Sundays, and national holidays.

Please check the shipping date and contact number (Sagawa Express, Yamato Transport, or Japan Post) from [My Page > View Order Details > Purchase History Details].
If the corresponding section is blank, the item has not yet been shipped, and we would appreciate it if you could wait a little longer for the shipment. We will send you a shipping e-mail after the shipment is completed.

お一人様、1商品につき2個までのご購入をお願いしております。
ギフトラッピングにつきましては1点までのご購入となります。

Once an order has been completed, we cannot accept order cancellations, product changes, or changes to your registered information.
We appreciate your understanding.

An order confirmation e-mail will be sent to all customers after the order is completed.
Please check your "junk mail folder" or "domain-specified receiving function setting of your device" as the email may be classified into the junk mail folder due to the function of your email software.

Depending on your device or delivery environment, you may not be able to receive our e-mails.
If you are unable to confirm receipt, please check your "My Page" or "Contact Us" form.

For orders less than 5,000 yen (including tax), a shipping fee of 660 yen (including tax) will be charged.
Orders of 5,000 yen (including tax) or more will be delivered free of charge.

If your registered address is incomplete, there is a possibility that the product is stored at the delivery company's (Sagawa Express, Yamato Transport, Japan Post) office or returned to us.
(In the case of Kuroneko Yu-packet, the item may be returned even if the name on the nameplate and the name of the recipient are different.)
In the case of an item being returned due to a customer's incomplete entry, the customer will be responsible for shipping charges for resending the item.
We appreciate your understanding.

This hair comb is a beauty hair comb that combed the latest "special surface treatment" with the "ingenuity to protect hair" handed down in the ancient Japanese beauty hair tool "Japanese comb". It greatly reduces surface friction, which is difficult with conventional materials, and absorbs and diffuses static electricity built up in the hair to restore the hair's natural luster.

Lovechrome was created as a professional comb for hair stylists. Therefore, it was developed to be as light and easy to handle as possible, with minimal decoration.

Even if the comb shape is the same, the hair feel differs depending on the color.
K24GP series is the highest series using pure gold coating (24k gold) with high suppleness and antibacterial properties and the most gentle to the hair.
PG series is an advanced series using rare and carefully selected materials and high technology.
B3 The B3 series is a professional series that combines durability and flexibility.
The In-Bath series is a series specially designed for bathrooms with enhanced antibacterial properties and a special surface treatment for wet hair.

Different sizes, shapes, and blade spacings can be used depending on hair quality and usage.
There is no difference in effectiveness between each series or shape.

We do not sell or offer the attached case by itself. We appreciate your understanding.

Available for use. All combs can be used on dry hair as well as wet hair.
Except for bath combs, we recommend that you wipe them dry after use and store them in a low-humidity environment.

The product has been tested for durability in combination with common styling products and can be used under normal conditions of use.
Please refrain from using this product in combination with strong acidic products (such as gray hair dye).

If you are concerned about stains, we recommend gently washing the product with a soft sponge or toothbrush and mild detergent and drying it in the shade.
If the stains do not come out after washing, small cracks may have formed on the surface due to impact such as falling. If this is the case, please discontinue use.

It is best to start combing from about 5cm from the ends of the hair, gently loosening the hair and gradually combing from near the root of the hair to reveal the natural luster of the hair.

Please watch the instructional video on how to use YouTube "LOVE CHROME Official Channel" "Miho Matsuura x LOVE CHROME Chiho Shimojima".
Click here to watch the video.

Although the product is coated against metal allergies, please refrain from using it if you have ever had an allergic reaction to wearing precious metals.
If you have ever had an allergic reaction to metals other than precious metals, please consult your doctor regarding the use of this product. If your doctor gives you permission to use the product, test it on an inconspicuous area and confirm that there is no abnormality before using it.

If you cancel your order after it has been completed, your credit card will be debited once and the refund will be processed within "1 to 2 weeks" after that.
(It takes about 1 to 2 weeks for the credit card company to process the refund to your bank account.)

We do not accept product returns or exchanges for customer convenience.
We will only exchange products that are found to be defective within 7 days of receipt. When exchanging a defective product, we will confirm the source of purchase and return the original product to you before proceeding with the exchange procedure. Please contact us in advance using the Contact Us form or by phone.
Please note that we will not be able to replace a product if we cannot confirm that the original product has been lost, destroyed, or otherwise not returned.

Products will be shipped via "Sagawa Express", "Yamato Transport", or "Japan Post".
Please contact Sagawa Express, Yamato Transport, or Japan Post for inquiries regarding shipped items.

Please contact Sagawa Express, Yamato Transport, or Japan Post for inquiries about the status of your order.

Sagawa Express / Invoice number search URL: https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp?_ga=2.90159512.243703499.1723170396-1151348572. 1723170396
Yamato Transport (Kuroneko Yu-packet) (Japan Post after delivery) / Invoice number search URL: https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
Japan Post https://trackings.post. japanpost.jp/services/srv/search/input
*Please check the invoice number from the purchase history on My Page.

We would appreciate it if you could check the following URL.
▪List of stores that carry Love Chrome

There has been a rapid increase in the number of problems with counterfeit and imitation products due to purchases on unofficial websites. We recommend that you purchase from official sites. We will not be able to respond to any products purchased from other than official websites.

The following stores accept the engraving correspondence to combs.

Target stores】
①Love Chrome TOKYO Hair&Scalp LAB Omotesando
②Shibuya Scramble Square 5F+Q GOODS

[Price] We charge ¥550 per comb (tax included).
If you bring in a comb purchased at another store, it will be charged ￥1,100 (tax included).

【Notes】
・Please note that it may take some time depending on how crowded the site is.
F Silver" series is sold only on the EC site, so we can only accept combs that you bring in.
Some items may not be available, such as those limited to the EC site, so please check with us in advance.

We will reply to you within 5 business days (excluding Saturdays, Sundays, and holidays).

A special lubricating coating is applied to the surface and smoothed at the nano-level to significantly reduce contact friction and gently condition the hair.

For instructions on how to replace the blade, please refer to "Top Page > HOW TO USE" to view a video on how to replace the blade. Also, a form on how to replace the replacement blade is included in the package when you purchase the product in question. We hope you will find it helpful.

Currently, we do not offer gift wrapping or paper bag enclosures.
We appreciate your understanding.

You can cancel your subscription from "Change this subscription" in My Page.

If your registration details are missing, you will receive a confirmation from "info.lct@lovechrome.jp". We would appreciate it if you could check your spam folder. If you do not see the confirmation email, or if you have any questions, please contact us at the following email address: Mail: info.lct@lovechrome.jp